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Shipping Policy Return & Refund Policy Privacy Policy Terms of Service

Return & Refund Policy

We want you to love your personalized photo gifts. Because each item is custom-made with your specific photo, our return policy is designed to be fair to both you and our production team.

Defective or Damaged Items

If your item arrives damaged, defective, or with a print quality issue, we'll replace it free of charge. Contact us within 14 days of receiving your order with a photo of the issue, and we'll send a replacement promptly.

Print Quality Guarantee

We stand behind our print quality. If the photo print on your item is blurry, faded, or significantly different from the digital proof you approved, contact us within 14 days for a free reprint. We'll review the issue and send a replacement at no cost.

Personalized Items

Due to the custom nature of our products, we cannot accept returns or issue refunds for:

  • Items where the customer approved the digital proof
  • Items with the correct photo printed as submitted
  • Sizing issues on apparel (please check our size guides before ordering)
  • Color variations that are within normal printing tolerance

Wrong Photo Uploaded

If you realize you uploaded the wrong photo, contact us within 2 hours of placing your order. If we haven't started printing yet, we can update your photo at no charge. After 2 hours or once printing has begun, changes may not be possible.

Refund Process

For approved refunds (defective items, order errors on our part):

  • Refunds are processed within 5-7 business days
  • Funds appear in your account within 3-5 business days after processing
  • Refunds are issued to the original payment method
  • You'll receive an email confirmation when the refund is processed

Cancellations

Orders can be cancelled within 1 hour of placement for a full refund. After 1 hour, your order enters our production queue and cancellation may not be possible. To cancel, email us immediately at info@cuddleclicks.com with your order number.

How to Request a Return or Replacement

  1. Email info@cuddleclicks.com with your order number
  2. Include a photo of the issue (if applicable)
  3. Our team will review and respond within 1-2 business days
  4. If approved, we'll send a replacement or process your refund

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